Rm20 Terms & Conditions – Malaysia Platform Usage Guidelines

To register and use the rm20, you must meet all of the following eligibility requirements without exception:

• Is at least 18 years old at the time of registration and throughout the entire period of platform use.
• Is an individual with full legal capacity to enter into a legally binding agreement.
• Not appearing on any self-exclusion list or ban imposed by any relevant body.
• Not to register on behalf of another person or corporate entity without prior written authorisation from rm20.

During registration, you are required to provide truthful, accurate, and complete information, including your full name, an active mobile number, and a valid email address. rm20 reserves the right to request identity verification documents at any time to confirm the information provided.

Each player is only permitted to have one (1) active account only. Any attempt to register multiple accounts — whether using the same name, the same IP address, different phone numbers, or any other method — is strictly prohibited. rm20 uses advanced detection systems to identify duplicate accounts. Should such a violation be detected, all accounts involved will be closed and all credit balances and pending withdrawable winnings will be forfeited without prior notice.

You are solely responsible for keeping your account password confidential. rm20 will not be held liable for any losses resulting from unauthorised use of your account by a third party where such losses are attributable to your own negligence in safeguarding your login credentials.

rm20 accepts deposits via recognised local Malaysian payment methods only. Supported methods include:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow (QR and account transfer)
• Online Banking: FPX via Maybank2u and CIMB Clicks

Minimum deposit at rm20 is RM 20 for all payment methods. There is no maximum deposit limit set for standard accounts; however, VIP accounts may have different limits based on membership tier.

All deposits are processed automatically and credits are typically received within 1 to 5 minutes after payment is confirmed. If credits have not been received within 15 minutes, please contact the support team rm20 along with proof of payment.

rm20 does not accept deposits made directly via credit card, debit card, cash, or any payment method not listed above. Any attempt to deposit using an unrecognised method will be returned with no additional charges.

It is your responsibility to ensure that all funds used for deposits belong to you and have been obtained through legitimate means. rm20 reserves the right to suspend accounts and investigate any deposits that raise suspicion of money laundering activity.

Player rm20 reserves the right to process winnings withdrawals in accordance with the following procedures:

• Withdrawal requests can be submitted at any time via the "Wallet" section of your account.
• The minimum withdrawal amount is RM 50 for each application.
• Withdrawals to digital wallets (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) are processed within 5 to 15 minutes.
• Withdrawals via FPX Maybank2u or CIMB Clicks may take up to 30 minutes depending on the respective banking system.

Before your first withdrawal is approved, rm20 may require identity verification (KYC — Know Your Customer). This includes a copy of your identification card (MyKad), proof of current address, and proof of ownership of the payment method used. This verification process is a standard security measure to protect your account.

rm20 reserves the right to place a hold on withdrawals for further investigation if there are any indications of fraudulent activity, bonus abuse, or breaches of terms. Players will be notified in writing and given the opportunity to clarify their situation before any action is taken.

The withdrawal method used must be the same as, or related to, the deposit method used. rm20 will not transfer funds to any third-party account that does not belong to the registered player.

rm20 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to specific terms stated alongside each offer. General conditions applicable to all bonuses rm20 are as follows:

• Wagering Requirement: All deposit bonuses carry a wagering requirement of 10x to 30x the bonus value before withdrawals are permitted, depending on the bonus type.
• Validity Period: Each bonus has a specified validity period. Bonuses that are not used within the stipulated period will expire automatically.
• Bonus Withdrawal Limit: Some bonuses have a maximum withdrawal limit. This limit will be clearly stated in the terms of the relevant bonus.
• Eligible Games: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while Live Casino games may contribute as little as 10%.

rm20 reserves the right to void bonuses and forfeit any winnings generated if there is evidence that a player has used low-risk gambling strategies to unfairly meet bonus wagering requirements (e.g. placing opposing bets on the same game). Only one active bonus is permitted at a time unless otherwise stated.

All bonuses are for the personal use of eligible players only and may not be transferred to another player. rm20 reserves the right to modify, suspend, or cancel any bonus or promotion at any time with reasonable notice.

As a member rm20, you agree to use this platform responsibly and fairly. The following behaviour is strictly prohibited:

• Using automated software (bots), scripts, or any other technological tools to play automatically without direct human control.
• Collaborating with other players to manipulate game outcomes or coordinate bets in live games (collusion).
• Exploiting any bugs, technical errors, or vulnerabilities in the system rm20. Any vulnerabilities discovered must be reported to the support team immediately.
• Using an account for money laundering or any other illegal activity.
• Cheating, misleading, or providing false information to the team rm20 in any correspondence.
• Threatening or harassing support staff or other players through any communication channel.

Behaviour that is permitted and encouraged including playing within your means, using the responsible gaming tools provided, reporting any suspicious activity, and contacting support whenever needed.

rm20 reserves the right to take immediate action, including temporary account suspension, permanent account termination, and/or referring the case to the relevant authorities if any breach of the above terms is established.

rm20 takes responsible gaming very seriously. We believe that online entertainment should remain a fun activity and not a source of stress or financial hardship. As a member rm20, you may use the following tools to manage your playing habits:

• Daily/Weekly/Monthly Deposit Limits: Set a maximum limit on your deposits over a selected time period.
• Loss Limit: Set a maximum loss limit you are comfortable with for any given period.
• Session Time Limit: Set a daily limit on the total amount of time you can spend playing.
• Cool-Off Period: Suspend your account for anywhere between 24 hours and 6 months.
• Self-Exclusion: The option to exclude yourself entirely from the platform rm20 for an extended period.

All these limits can be set directly in your account settings. Increases to any limit require a 24-hour waiting period before taking effect, ensuring your decision is well considered. Decreases, however, take effect immediately.

If you are concerned about your own gambling habits or those of someone you know, please contact Talian Kasih Malaysia: 15999 (free, 24/7) or find out more on our Responsible Gaming page.

rm20 is committed to protecting the privacy and security of your personal data. All information you provide is handled in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. Full details on how we collect, use, and safeguard your data are set out in our Privacy Policy.

From a technical security standpoint, all communication between your device and the server rm20 is protected by 256-bit SSL encryption — the same level of security used by leading banking institutions. We do not store your payment card details on our servers.

You are responsible for:

• Keeping your password confidential and not sharing it with anyone.
• Keeping your login credentials secure, especially when using public devices or public WiFi networks.
• Notify rm20 immediately if you suspect your account has been accessed without authorisation.

rm20 will never ask for your password via email, text message, or any other channel. If you receive any such communication claiming to be from rm20, treat it as a phishing attempt and report it to us immediately.

rm20 reserves the right to suspend or terminate any member account under the following circumstances:

• Breach of any terms and conditions set out in this document.
• Failure to provide the requested identity verification documentation within the specified timeframe.
• Suspected or confirmed fraudulent activity, money laundering, or any other illegal activity.
• Use of multiple accounts by the same individual.
• Requests from a competent legal authority.
• The player themselves has requested to close their account.

At your own request, rm20 will close the account within 5 business days. Any valid credit balance (excluding bonuses) remaining in the account will be processed for withdrawal in accordance with standard procedures, subject to the resolution of any outstanding issues.

Should an account be terminated due to a breach of terms, rm20 reserves the right to forfeit all credit balances, bonuses, and winnings without any compensation. The decision of rm20 in this matter is final.

rm20 is not liable for any indirect, special, or consequential losses arising from the use of this platform, including but not limited to:

• Service disruptions due to scheduled or unscheduled maintenance.
• Loss of winnings due to unforeseeable technical errors.
• Any damage to your device or loss of data resulting from your own use of the platform.
• Losses resulting from unauthorised access to your account due to your own negligence.

In cases of a technical error affecting the outcome of a game, rm20 reserves the right to void the bets involved and return the original stake value to the player. The affected player will be notified of this decision via email or an in-account notice.

Maximum liability limit rm20 to any player shall not exceed the total net deposits made by that player in the 12 months prior to the claim being made, or RM 5,000, whichever is lower.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with this agreement shall be resolved through the following process:

• Stage 1 — Direct Resolution: Contact the support team rm20 via email at [email protected]. We are committed to resolving all complaints within 5 business days.
• Stage 2 — Negotiation: If a resolution is not reached, the parties agree to engage in good-faith negotiations within 30 days.
• Stage 3 — Arbitration: If negotiations fail, the dispute will be referred to binding arbitration in accordance with mutually agreed procedures.

You agree that Malaysian courts have exclusive jurisdiction over any legal action relating to the platform rm20. The language used in all legal proceedings shall be Bahasa Malaysia or English.

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, all remaining provisions of this document shall continue in full force and effect.

For any enquiries regarding these terms, please contact us at [email protected]. We will respond within 24 hours on business days.